Set a Goal, Make a Plan and Save

clip art of a piggy bank and a small man standing on it dropping in coinsI have a question for you. Did you know it’s America Saves Week? Here’s another one, are you saving for your retirement? One more, if you will, when was the last time you looked at your savings account?

America Saves Week is an annual opportunity to reassess your answers to these questions and ask yourself if you are saving in the way your future demands. You’ve worked hard all your life and when you retire, you should reap the benefits of that labor. Establishing good savings behavior now will minimize future worries about your financial status.

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DoD Medical Data Available Almost Instantaneously

picture of a woman doctor on a laptopSocial Security is always finding new ways to provide world-class service. Social Security started receiving Service member, Veteran, and eligible family members medical records electronically from the Department of Defense (DoD) using health information technology (health IT) leveraging the eHealth Exchange. This latest improvement speeds processing times of disability applications. The disability case processing sites can receive medical records from DoD almost instantaneously.

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Help us Create Open Government Plan 4.0

Business Gears and Success

Social Security is always looking for ways to enhance your access to our information.  We are preparing to publish our fourth Open Government Plan in June. Your input regarding ways to improve our programs and services is invaluable. Our last plan, published in 2014, reflected our commitments to transparency and outlined our efforts. In our 4.0 plan, you will find the milestones from our previous plans as well as our strategies moving forward.

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You Don’t Need A Magic 8 Ball To Find The Answers To Your Questions

picture of an 8 ballSometimes, finding answers to your questions on government websites can feel a lot like asking questions of a Magic 8 Ball™. That’s not the case with Social Security’s frequently asked questions.

In 2015, Social Security won the “ClearMark Award of Distinction” for best plain language websites and documents from the Center for Plain Language for our redesigned Frequently Asked Questions (FAQs) website. We continue to improve our communications to provide you with clear, helpful information and easy access to our services.

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Compassionate Allowances Speed Help to People with Severe Disabilities

photograph of a man in a wheelchairDisability can happen to anyone. If you suffer from a serious medical condition that prevents you from working, time is of the essence when it comes to applying for Social Security disability benefits. Although Social Security is committed to processing disability claims as quickly as possible in all cases, our initial claims process typically takes three to five months.

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Social Security Is Important to Asian Americans and Pacific Islanders

Photograph of Christopher Kang, National Director, National Council of Asian Pacific AmericansHappy Year of the Monkey! The Lunar New Year is another opportunity for us to make New Year’s resolutions. For many Asian Americans and Pacific Islanders, having a better understanding of Social Security should be on their list of things to do.

I had to learn about many of Social Security’s programs very quickly a few years ago, when my dad passed away. I found myself immersed in the world of survivor benefits, pensions, and overall income security for my mom. I learned that my parents were fortunate — Social Security was one source of their income, but not their only one.

Statistics show that a large percentage of elderly Asian Americans and Pacific Islanders rely on Social Security for at least 90 percent of their income. This important detail reminds us that Asian Americans and Pacific Islanders need to invest for a better financial future.

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Our Customer Service Caught the President’s Attention!

shawn-lynchThe White House announced winners of the first ever President’s Award for Customer Service, and we’re proud to share that one of our employees received this honor among four other government awardees.

Shawn Lynch, a claims representative from the Dothan, Alabama, field office, was recognized for her superior customer service. Among her many contributions, Shawn led efforts to reduce appointment wait times and increase the number of my Social Security registrations within her office. She also took the initiative to reach out to applicants before their appointments, giving them the opportunity to have their disability claims taken early. Shawn educated claimants on the Self Help PC as well. Furthermore, she showed her commitment to service by taking part in community outreach.

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Have You Seen Your Social Security Card Lately?

clip art of a social security cardWe strive to provide you world-class service. With that in mind, Social Security rolled out a new service that allows some of our customers to request a replacement Social Security card online.

The new online version of the Application for a Replacement Social Security Card allows people in some states to request a replacement card online through our secure my Social Security portal without traveling to a field office.

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