54 thoughts on “Be Ready For This Journey and the Next

    • Yes Dorothy, you can create a my Social Security account and manage your Social Security benefits. You can view, print, and save your benefit verification letter at any time with this account. Click here to begin. We appreciate you doing business with us online.

    • Hello, if you are having difficulties creating your personal my Social Security account, please call 1-800-772-1213 for assistance. After you hear “Briefly tell me why you are calling,” say “Help Desk” for help with a my Social Security account. Sometimes, it might be best to visit your local Social Security office for further assistance.

  1. As recently as July 7, in an SSA blogpost by Doug Walker, having a code texted to a phone was described as an OPTIONAL EXTRA security feature of a personal my Social Security account, which was a CHOICE available to those with a cell phone. The stated requirements for a personal my Social Security account were listed as “You must be 18 years old, have a valid Social Security number, U.S. mailing address (or a military address if deployed overseas), and an email address.”

    In fact, the links in your blogpost yesterday (July 28) — https://www.ssa.gov/myaccount/verifyandprotectid.html#&a0=5
    say this “We offer you the choice to add extra security when you create an online account.” in reference to the text of a code to a cell phone.

    I have had a personal my Social Security account since 2012, and used it many times, both before and after retirement. I do not have a cell phone.

    Yesterday, I received an email which does seem to check out as being from SSA – and that email says that in August I will be required to have a cell phone in order to continue using my personal my Social Security account. In part, it says “If you do not have a text-enabled cell phone or you do not wish to provide your cell phone number, you will not be able to access your my Social Security account.”

    Today, I have looked all over the ssa.gov web site to try to confirm this awful statement, and I have found nothing. There’s a video at https://faq.ssa.gov/link/portal/34011/34019/Article/3700/What-is-a-my-Social-Security-online-account-and-how-do-I-get-one which today currently clearly states that the code texted to a cell phone is an OPTIONAL feature.

    So, is this email a phish? or sent by hackers who penetrated the SSA site? or an error by actual SSA employees? Well, in my opinion it is a gross error even if the email is truly from SSA and does accurately represent your plan to force me and thousands of others with no cell phones to move back to the mid-20th century setup of only being able to privately contact SSA through telephone, snailmail, or personal visits – with NO secure online access to my personal information by me.

    Hoping for answers to my questions.

        • I do not complain very often having been in the shoes of an SSA employee and know the difficulties so many experience on so many levels. That being said requiring one to have a cell phone is an atrocity. You may have other ways to contact AND you may feel that many adults do have cell phones to text. HOWEVER many seniors do NOT text or really know all of their features of their cell phone. I have an elderly father who is on a brother’s plan for TALKING and letting us know when he has a problem. He has no idea how to message or text and gets confused and agitated at the thought of having to learn it. I also do NOT have a cell phone and it is an extreme inconvenience to tell me I need to call and wait forever either in the office (if one is still open as offices are closing due to encouraging people to use their computers instead). There are many who still do not have a computer, if they do they don’t know a lot about it and some do NOT even have nor can afford the internet. Personal information like accessing Social Security is a security risk when done on a public computer such as the library.

          This is wrong wrong wrong. People can do much on the My SSA site from the safety of their own home. In addition to estimated benefits, they can order 1099’s and get benefit letters for verification of income. These are not time consuming issues by themselves BUT you are going to overload even more the offices and phones? You should NOT implement this until you have other options for those without cell phones. I will be contacting my Congressman as well in regards to this.

          Thank you

          • You can previous years 1099 after the tax year is done. What we need is to be able to get the present year 1099 on Jan 31st of that same year. Also the SSA needs to up there letter to the current year each year.

        • The website says a security code will be texted to your cell phone within 2 minutes, but I have waited over an hour now for a security code and still haven’t received it. My provider is not Verizon, which is identified on the website as a provider that cannot handle SSA’s texts. This additional level of security is unnecessary and ineffective.

    • This notice was sent by SSA. I sent a message to them complaining about the unfairness & discrimination of it & they have replied. I have replied to that message & have sent a complaint about this to my Congressman. I encourage everyone who disagrees with the SSA’s new policy to write their Congressman ASAP!!

      • I sent an email to both of mine. I agree with the sender who said that this is an atrocity. It is. It is unfair and discriminatory. There are other ways to increase security. Cell phones are NOT secure at ALL. We should have an option to opt in to receiving paper statements as we did in the past. As if anyone believes that any criminal who wants access to social security rolls could NOT invade the system. What a pipe dream that idea is.

      • I never received ANY ADVANCE NOTIFICATION. I found out that I could not access my records when I tried to do it. I don’t have a cell phone that can receive text messages.

  2. I retired from the Federal Government in 1998. At the
    time Carter was president. He took away 2/3’s of my
    Social Security because he said that was double dipping. Does Carter get more than 1 government pension? If so, then he is double dipping!

  3. I received the same email and forwarded it to an employee in the local Soc. Sec. office. It is fraudulent, and he has sent it on up the line. Best to delete, not sure if it’s infected.

    • It is not fraudulent. I replied to the email and received the following response. I have since complained to my Congressman.

      Thank you for contacting the Social Security Administration.

      On October 17, 2014, President Obama signed an Executive Order on cyber security, which requires Multifactor Authentication for any agency applications that access personal information. Multifactor Authentication is a security process that requires more than one method to verify the user’s identity. An example would be a password (something you know) and a text message to a registered cell phone (something you have).

      Social Security is introducing this multifactor requirement to move proactively forward with securing our electronic services. Prior to July 2016, SSA offered Multifactor Authentication, but only for customers who opted to register for a my Social Security account with extra security. Effective July 30, 2016, each time a customer wants to access his or her account, he or she needs to enter a username and password. Next, a one-time security code will be texted to the registered cell phone number on the account. Once he or she enters the security code and accepts the Terms of Service, the my Social Security home page will display.

      If you do not have a text-enabled cell phone or you do not wish to provide your cell phone number, you will not be able to access your my Social Security account.

      If you need assistance troubleshooting your authentication, we recommend that you speak to one of our representatives to better assist you. Please contact us at our toll free number, 1-800-772-1213. You can speak with a representative from 7a.m. to 7 p.m. on business days.

      Our phone lines are busiest early in the week and early in the month, so if your business can wait, it’s best to call at other times. However, if you’re planning to file for benefits, you should call us as soon as possible. You can help us serve you better by having your Social Security number handy when you call.

      People who are hearing-impaired may call our “TTY” number, 1-800-325-0778, between 7 a.m. and 7 p.m. on business days.

      Callers from Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands may receive different “live” service hours. However, they will continue to have automated services 24 hours a day, 7 days a week.

      Your inquiry regarding this matter is important to us. We recommend that you speak to one of our representatives to better assist you. Please contact us at our toll-free number, 1-800-772-1213. You can speak with a representative from 7 a.m. to 7 p.m. on business days.

      Our phone lines are busiest early in the week and early in the month, so if your business can wait, it’s best to call at other times. However, if you’re planning to file for benefits, you should call us as soon as possible. You can help us serve you better by having your Social Security number handy when you call.

      People who are hearing-impaired may call our “TTY” number, 1-800-325-0778, between 7 a.m. and 7 p.m. on business days.

      Callers from Alaska, Hawaii, American Samoa, Guam, Northern Maria na Islands, Puerto Rico, and U.S. Virgin Islands may receive different “live” service hours. However, they will continue to have automated services 24 hours a day, 7 days a week.

  4. The disability fraudsters are ready to drive their car to the beach.

    When they are getting Social Security disability for being blind, their driver license should automatically be suspended.

    The DMV definition for disabled for the mentally ill and blind is stricter than the SSA. You claim to be blind and mentally ill and the DMV will take away your driver license.

    The SSA doesn’t take away driver licenses from the fraudsters, but instead gives them free disability money so they can pay for their car payments and auto insurance.

  5. The SSA OIG CDI unit works with state and local law enforcement agencies. They should send out notices suspending their driver licenses unless they can provide documents from their doctor or psychiatrist/psychologist that they don’t have a “severe” psychiatric disorder. Then you can kick them off Social Security disability if they provide the documents. It will be similar to kicking them off mental disability for not wanting a representative payee and being their own payee.

    Why is the SSA approving them when they certify to the State Driver License Office that they don’t have a severe psychiatric disorder?

    I guess the SSA likes to give out free disability money to people faking a mental illness.

    The SSA doesn’t care about safe guarding tax payers’ money or lives.

    • People with severe depression, anxiety, pstd, bipolar, etc. shouldn’t be able to drive.

      The SSA definition of disabled is a joke. You got blind people driving cars and boats.

  6. This Social Security change is a total mess. Oh yes, they informed me by e-mail on July 28th that I’d no longer be able to access my account unless I use a text enabled cell phone. They SAID there was more info online to give the text deprived folks other ways to access their accounts. I’ve been ALL OVER their site and there is no other information that I can find. Simply responding to everyone who complains that this is the new plan with no other answer helps no one.

    Typical of our government at work. Class action lawsuits against Social Security for removing access to the account of everyone who does not text must be illegal.A whole group of folks have suddenly become disenfranchised. Sounds like Discrimination to me.

      • Mr. Fernandez – will you please, please, please STOP responding with the same lame response and do something about the discrimination against those of us who do not have cell phones nor do we wish to take on the added expense of having one just so we can access our accounts online.

        • I have been trying all day to access My Social Security Online account, I an following the instructions, I provide my Text enabled cell phone number and never receive a code to enter! And yes, my phone does receive text messages, and yes, my phone number matches the number on my Online account profile. So my question is, What is up? I follow the rules and now I and countless others suffer.

          • Hi Ronald, we are sorry to hear you are having difficulties. The site appears to be up and running. Please try again.

          • I never get the text message!! I get text messages from all other sources, just not this one, why not?

        • I totally agree….stop sending the same canned response to EVERYONE. Please answer the questions with a solution! E-mail msg with code would be much easier for all…especially since we have computer/internet and e-mail accounts.

      • Mr. Fernandez, this is Extremely unhelpful. I filed for SSI 6 months ago. I do not drive due to seizures. All my friend work so can’t drive me to soc. sec. office. The bus doesn’t go there! I do not & have Never owned a cellphone. I cannot afford a cellphone. I can barely afford a landline, which I use Only for emergencies & to call my mother. I have NO way to look up info’ on my soc. sec. account. I called the 800 number & it insists I give it “the 8 digit information number.” I have no idea what this means. I never got a number from social security. I can’t get through by phone. Don’t own a cellphone. This is discrimination against the poor.

  7. So going forward the ONLY way I can access my account is if I also text??? Are you kidding me? My financial institutions’s don’t even require this! They will call me with a code which satisfies the two-factor authentication requirement. The thing they use is call a “phone.” You know, that thing that nearly everyone already has that you put to your ear and listen to. And get this — it even works if you don’t have a cell phone with texting. That’s right — that works with landlines and cell phones!

  8. The Social Security system slowly want to take away your rights. Obama want to use Social Security disability to take guns away from the mentally ill.

    A psychiatrist/psychologist rarely ever reports their patients to the authorities. They will lose their patients’ trust along with the money they take in for treating them.

    The Democrats are dumb with their entitlement program. These are a bunch of lazy freeloaders on Social Security disability faking mental illness. The SSA needs to take away their driver licenses. They might decide to get off disability to get their driver licenses and freedom back.

    None of the mentally ill shooters are on Social Security disability.

  9. The FBI was able to hack into Apple’s smartphone without Apple’s assistance. They must have found a way to sneak in and steal information from our smartphone. The government like spying on the American public.

  10. When they give their cell phone number, you can track some of these disability fraudsters who haven’t turned off the GPS. You can track them without having to leave the office. When you see a pattern then you can investigate.

  11. I am concerned. I received a text on my phone from number +1443-379-7961. Is this safe? It gave me a security code, I entered it & I was in my account.
    So much scamming going on, just checking!
    Thank you!

  12. The ONLY reason for you to require an active cell phone in order to log on, is that certain government agencies want to be able to track you…. You can deny it…and I’ll call you a liar. You cannot be asked for an ID in order to vote for questionable the highest office in the world, ie. Presidential election…And yet you can require someone on SSI or SSDI to spend what meager monies that they receive monthly on a cell phone bill??? This is absolute stupidity. Absolutely NO OTHER GOVERNMENT WEBSITE has such a restriction…. Only the SSA…… And you call people publicly “paranoid”.

  13. I am unable to drive due to seizures. The bus does not go to my county’s social security office. I have never owned a cellphone. They are too expensive. I can barely afford a landline. My husband drove me to soc. sec. 6 months ago so I could file for SSI. He has 2 jobs so he works from 7:00 a.m. until 10:00 pm. He cannot take time off to drive me down to soc. sec. (30 miles from our house). All my friends works so can’t get a ride with them.
    This policy of requiring a cellphone is Discrimination against the poor! I have NO way to find out if I am going to receive SSI.

  14. There is NO JOURNEY under the SOCIALIST SECURITY SYSTEM, if you are physically disabled, marrying an “able bodied person” and loosing out on a lifetime of benefits, all because you married an “able bodied person”.

    Because you are physically disabled (adult disabled child) and you choose not to marry another adult disabled child or disabled person drawing off socialist security, you WILL LOOSE ANY AND ALL BENEFITS FOR LIFE. This means that the SOCIALIST SECURITY system is TELLING YOU WHO YOU ARE ALLOWED TO MARRY and who you are
    NOT ALLOWED TO MARRY! It is a discriminatory act “rule” and should be ILLEGAL!

    Even though I am permanently and totally disabled, if I marry an “able bodied person”, somehow that marriage makes everything ok and I am no longer considered disabled (in the eyes of the socialist security system). Magically (because I married an able bodied person), the pixie fairies come down and cure my disability, because now I can just go out and find gainful employment, no one will discriminate against my physical disability and everything will be grand, right? Somehow magically, marrying an able bodied person makes my physical disablility dissappear and now I am cured, right? WRONG!

    The issue is a special “Rule” that the Socialist Security System uses to discriminate against “certain” people. If you are a “physically disabled person” (AKA-certain people) and happen to marry an able bodied person, then the SOCIALIST SECURITY system will use special “Rules” to legally discriminate against you and deny you benefits, even if you appeal online.

    The SOCIALIST SECURITY system has caused me a lot of economic hardship all because I married an able bodied person. The SOCIALIST SECURITY system thinks someone who is physically disabled (permanently and totally disabled) marries an “able bodied person”, that somehow magically they are cured of their physical disability and two people can survive off the able bodied persons income. WOW, talk about a bunch of bureaucratic idiotic thinking, that somehow this would not cause a financial hardship….. amazing.

    The rules that the Social Security Administration uses to legally discriminate against persons who are “Adult Disabled Children” who happen to marry an able bodied person, are discriminatory. This is loosely referred to as the “marriage penalty” but I call it exactly what it is, a legal form of discrimination.
    I firmly believe this rule, is an act of bias, prejudice and discrimination against people who (by no fault of their own) are born disabled and happen to marry an able bodied person

    Please write your Congressional Representative and tell them to end this modern day form of Legal Discrimination. In this day of fairness and equality, there are still some people suffering from an outdated and oppressive bureaucratic rule.

    (PS. notice how the only thing any of these SOCIALIST SECURITY workers ever say are quotes of the rules or processes, like a worker drone. They are unable to address any topics that fall outside of their rule books). Typical bureaucracy and bureaucratic responses, like trying to argue over lost change with a vending machine!

  15. My Mother worked for years they said when she apply for disables that she didn’t apply for her SSD that she apply for SSI why didn’t they give her her full SSD it was a way to cheep her of her full retriement

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