Meet Our New Acting Commissioner

Acting Associate Commissioner of Social Security On January 23, I became the acting commissioner of Social Security. That makes me responsible for overseeing one of the nation’s largest and most important social insurance programs, providing retirement, survivors, and disability protection to almost all Americans. With a $12 billion budget and almost 64,000 employees serving in more than 1,500 offices across the country and around the world, plus 16,000 state employees making disability determinations, we issue more than $960 billion in payments to nearly 66 million people each year. I am humbled to lead an agency with a legacy and continuing mission that helps so many people.

I’m no newcomer to Social Security. I’ve been with Social Security for forty years, beginning my career as a student employee. My previous position, as the deputy commissioner for Operations, our organization’s largest component, provided me with tremendous insight on the enormous scale of not only what we do, but why we do it. Before I served in executive leadership positions at Social Security, I was on the frontlines providing the critical assistance the public needs. My experience as a claims clerk, service representative, claims representative, operations supervisor, district manager, and area director helped define who I am and affirmed my commitment to serving you. All of the amazing teams I’ve worked with over the years have helped me implement several expanded-service delivery options for the public and develop innovative initiatives that wouldn’t have been possible otherwise. The dedication of the workers in Social Security’s “family” are unwavering and unmatched.

I’m looking forward to using our history of professional excellence to remain mission-focused and mission-driven. Social Security is with you through life’s journey, helping you secure today and tomorrow, and I’m proud to honor that promise.


312 thoughts on “Meet Our New Acting Commissioner

  1. I would like to see the Social Security Administration be a place where no one experiences any kind of hostility, no matter of age or ethnicity.

        • Welcome to your new adventure. Agree, Look forward to see what the future holds for our Social Security.
          I wish the WEP program could be reviewed, sad to think someone that worked 20 years and paid into social security, if they were then lucky to land a state pension job for the next 30 years, comes to find the 20 hard working years will not collect them their paid in social security monies. How is this double dipping. the person earned it all, worked hard for it all, and the two jobs were unrelated?

          • I think there has always been a rule about, a time limit, or as you will, a statute of limitation, concerning the number of your you can let pass and still be eligible. Good common sense would agree, that if you could retire twice, SS would have to have credit quarters paid in the last 5 years.

          • Andrea, while I agree the WEP should be calculated on a proportional basis of time not covered by Social Security, I have to disagree on a point. WEP is about fairness. An individual that has not paid SS their entire career should NOT earn the SAME benefit as the individual that DID pay their entire career. That is what WEP was supposed to fix, albeit the percentages didn’t achieve that goal. The fix needs to be in the calculation of WEP, not an entire repeal.

          • Your employer was required by law to inform you of the repercussions of getting a non-covered pension. A lawyer can sue that employer.

        • Vandee, WEP is totaly unfair! The years that you did not pay into Social Security are already factored in, they are added as zero’s to those years not worked, then all of the amounts, zero’s and not are divided by 30, or whatever that number might be.

          • Please contact your pension provider. They will explain WEP. It is to prevent a windfall because SS is geared to the lower wage earner, and if you have ZERO’s on your earnings record you appear as a Low Wage earner.

    • I 69 I collect SS and still have to work full-time..approx 250-300 is taken in taxes but in the review by SS I did get an increase in my SS check of 63.00 and then Medicare B went up more than that so I lose! The only country that makes it hard for elderly to have peace in golden years and has no respect…we are treated as a burden

      • So true, I applied for benefits at age 62 and have yet to receive any response. I’m 64 now still working, by the time I know if SS will pay out I could be homeless..

        • I’d go to a different Social Security office. I’ve dealt with 2 different offices and they both have been extremely helpful.

          • Thank you Sharon! We’re pleased we can help. We will continue our efforts to meet your requirements and expectations in the years to come.

        • Brenda Hollis, If you applied for SS at 62, and have had no response, contact SS asap, I signed my husband up in June over the internet and he started to receive shortly after, something sound like it didn’t actually signed up. Good luck to you.

          • Exactly!! I signed up at age 62 and had $$ within 3mos!
            I did it all online with no problems! Welcome to the new acting director and please DONT TAKE ANY BULL FROM TRUMP!!!’n

        • Please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m.; or contact your local Social Security office as soon as possible. Thanks.

        • Brenda Hollis, if you are saying you applied for Early Retirement two years ago and have not heard anything for SSA. You need to go into your local Social Security Office. Be sure and take any papaerwork or other proof you have that you filed.

      • I agree without adequate increases the elderly are hurting financially. Cannot afford their drugs or medications which have risen in cost dramatically. Many seniors stop taking the meds needed. The cost of living has increased and the senior population suffers because of it. The excuse for not getting increases was that the gas prices have gone down. Not many seniors can even afford to drive or maintain the upkeep of a car. The rising cost of med, insurance deductibles, co-pays and food is the hardship.

      • Linda, you are so right I have worked since 15, I am now 67, not in the best of health, but work to supplement my income. I had not had a cost of living increase in seven years, but got one last year and guess what. My supplement premium went up in same amount. Also, since I retired as a teacher, but worked other jobs, I am not allowed to collect SS for both. NOT FAIR!! I did the work, put into SS for each job. Why can’t I get that money. That’s not double dipping–its being productive and good work ethics, but I get penalized for it.

      • But you have your pension, private investments, IRA, 401(k). It is public knowledge Social security will not provide 100% retirement.

    • I am on Social Security and I am tired of everyone acting like I am entitled. As many who receive benefits. I worked for 40 years and my employers and I put in for social security and Medicare. I do not know if you are a Trump appointee but do not sacrifice us to the whims of Congress. I also pay tax on my social security as I have a pension. I see many senior citizens just barely existing on benefits and what is next the poor house. Again if Congress had to exist on Medicare and Social Security benefits, they would not be cut. Social Security funds were raided to pay for the Vietnam War.

      •, christina stansberry is a celebrity with self-employment on record in ssi office only receives what they think less than kindergartens for lunch receive, $4.50-$160.00 a month ! please pas the word! suppose to receive $1400.00 for 6months and compassionate allowance $10,000 family members worked foreign affairs for government retired! johnny walker!

      • Unfortunately, no one at Social Security has any power to reign in what Trump and this scheming Congress have in store for us. The Republicans in Congress have been struggling to privatize Social Security since the Bush administration (George W.) and now they’ve got the majority in both houses AND Trump to sign off on every nasty thing they haven’t been able to get past the last administration for 8 years.

        For instance, they’ve introduced several bills in just the past few weeks since the first of the year to privatize Social Security and eliminate Medicare, insyead providing benegiciaries with a fixed sum of money (and you can bet it won’t be much), i.e., “vouchers,” with which we’re supposed to purchase our own health insurance on the “open market.” As every one of us knows good and we’ll, there is no way we can purchase health insurance as seniors and/or disabled persons. EThis is what’s going on even as we read this blog every day and voice our petty complaints about the wait times on hold and most people aren’t even aware of it. You can read the bills as they’re proposed and follow their progress at It has the full text of every bill in all its forms and tracks every action taken, who voted and how, and whether or not it passes.

        • Insurance companies should NOT be able to profit from our health and welfare. It is unethical, bad for society, and especially those suffering from disease.

        • Elimination of MEDICARE? How are we supposed to survive? My medical costs are enormous; over $65k for my life sustaining drugs. We’re not even including visits to the doctor! I am extremely disabled, and can’t work at all! I don’t qualify for services WE PAID INTO, yet illegals do. Deport most, not all of them so we can have our resources again. This seems unchristian? Is it Christian to force homeless Americans to live in encampments because our shelters are full? (Out of sight is out of mind. (I pray I can keep my Medicare and Social Security!). Why do I earn too much on my SSDI to qualify for food stamps, yet illegals get them? Is THAT fair? This isn’t a political issue; it’s an AMERICAN issue!

          • What on earth makes anyone think that undocumented immigrants get federal benefits? They do not, and can not.

          • He’s lying!

            They are NOT trying to do away with Medicare! And they are NOT trying to do away with SS!

    • On my infrequent visits to SSA I have always been treated courteously and in a business-like manner. On one special trip, an employee caught me as I was going to the elevator, to return for an improved outcome.
      Greeting the SSA employee pleasantly is a good place to start.

      • Thanks for your feedback Russ! We value your opinion of us and look forward to many more years of serving you in the future.

      • I couldn’t agree with you more Russ…I’ve had similar experiences…especially when I have had to call. I found very professional and helpful people to be of assistance. I was pleasantly surprised since there seems to be so much negativity towards the Social Security Administration from both the news organizations and the social media.

    • We appreciate your feedback Joshua and apologize if you had an unpleasant experience while using our services. Usually, our employees take great pride in offering the best service possible. If you would like to submit a more detailed comment, complaint or suggestion, you can write to us or send us an email message. Thanks!

    • I sent a simple note ,along with my daughters check stubs , (she is handicapped),asking you to clarify how many hours she could work, and how much she could make ,and of course never got an answer.

      • Hi Nellie. If your daughter is receiving benefits under the Supplemental Security Income or SSI, and is working, please visit this link to a summary about SSI Work Incentives. Our publication Working While Disabled — How We Can Help provides information to individuals receiving “regular” disability benefits (SSDI). You can call our toll free number at 1-800-772-1213 for further assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. You will generally have a shorter wait time if you call later in the day or later in the week. Thanks.

    • I Torrell Brown think that ssa and ssi should grant there employees more on the pay roll because of the hard work coming out of there check to pay to help people like me that are disabled also the ssi and ssa checks should be raised at least 7 % every year

    • O agree. It seems every so often someone new shows up with bright promises. What you don’t see is the triumphs we go through. Maybe you turn the other check. But your offices are terrible. Your players attitudes are negative. I am not begging for something I have worked and put away. I agree if you don’t earn it you don’t deserve it. Many people do deserve it. I have seen people committed suicide because of denials. I like to know who do you people sleep at night? I want see a person who wants to serve, help, make a difference. I don’t want sweet words, empty promises because that is politically correct. Please do something. There are people out there that’s are a lot fading away. Hope, joy . Please for once do something no one ever has. Do the right thing. Be a rebel go gain the the grain. Help the American people get what they deserve and they have worked for. . Stop the fraud, favoritism, bad employees, kick backs . Your speech is nice. But right now I need solutions. I need help .

    • Well that is not happening yet..I have been treated with such disrespect by your call center employees ever…not just one but several…they really don’t care..would not let me tape conversation so I had a record of there inaction…I think suiside would be more pleasant than dealing with them it bears repeating …will not post this posting

    • Well that is not happening yet..trying to post negative comments but will not except post because it says posted before…BS…just another way to hide from their poor service..would not let me tape..wanted record of poor treatment.

    • Amen!
      The worst part of that law is that the income “thresholds” for taxation of benefits is NOT indexed for inflation. Millions more are paying tax than when the law was first passed.

      • Not really. We pay into Social Security while we are working and we are not taxed on those dollars at that time. When we receive payments then we are taxed.

        • What the heck are you talking about??? I can hardly make it on the money I get every month. If I have to pay tax on that I will be homeless. Not that you care!!!!

        • I believe tax is figured on gross income, before SS, or Medicare are taken out. So those that have to pay tax on SS when they are receiving the benefits, are actually being taxed twice. .

          • The people whose SSA is subject to FIT have 40K or more of additional income (pension, dividends, stock trading profits.)

        • We do pay income tax on out entire wage base including the amount w/h for FICA until we reach the threshold amount. We are then taxed on 85% the SSA that we receive that exceeds either 25 thousand or 32 thousand if married.

        • I do not know where you got the idea that workers are not taxed for Social Security and Medicare while working. The only time the Social Security and Medicare tax deductions are not considered while working is when you have pre-tax benefits as in Section 125 provisions, and/or when you have reached the annual limit for Social Security. Medicare has no limit so you will pay the tax for however long you work. Another option to not paying Social Security and Medicare is if the worker is paying/subscribing to another Welfare and Pension Plan that they will draw their retirement/disability benefits from when they retire or they are disabled.

        • Aloha Grambi, FYI: Yes, you are taxes on S.S. and Medicare when you are working and paying in S.S. and Medicare, and Federal and State taxes depending on what State you live in for the State tax.


    • I agreed. We have been taxed over taxes… over taxes… 10 times already.
      Let’s stop that burden on our last resource.

    • Yes we don’t get that much and our cost of living raise is so small.
      Most of us don’t have a pension with companies we worked for.

    • I believe that any money earned outside of Social Security should be taxed.
      Our benefit should not be added to the additional earnings, increasing the amount which is taxed.

    • when i retired at 66 ssi told me i could earn as much as i wanted if i decided to go back to work….well that was all changed by that thief obama…now i pay income tax on my social security and of course my earnings as i did decide to return to work! this needs to return to the original law and quickly!

      • Obama had nothing to do with it. First of all only Congress can tax, spend or levy taxes or appropriate funds. You are misinformed. Dr Eli Edith

      • No one at Social Security told you that if you had earnings you would not have to pay taxes. Social Security does not give out IRS advice.

        • What someone may have told you is that your retirement benefit would not be reduced due to earnings once you reached Full Retirement Age.. though I thought it was after age 70 when the earnings limit is eliminated entirely.

      • maggie, you were told when you retire at Full Retirement Age, how much you earn from working has no affect on your Social Security Retirement. Your total income is what determines if you pay federal income taxes. This is not new.

  2. I hope you will fight with all you have not to allow Trump, Ryan, McConnell and others on Capitol Hill destroy SSA. Unlike most, SSA is my sole income; I’d hate to think what it would mean without it.

        • Trump, Ryan and McConnell are not trying to destroy SS, Medicare or Medicaid. Remember it was the democrats, with Al Gore casting the deciding vote as Vice President) that brought about the taxing of our SS funds. And, it was both parties who decided to dip into the SS Fund to “borrow” money for use elsewhere in the budget. The whole lot of those politicains need to be replaced and the SS Fund needs to go back to being used solely for SS payments.

          • Bravo Mike, so many in our society are quick to blame without stopping and researching their comments.
            Very good catch!

          • you’re right Mike. Also I do not trust the Congress to pay back all they borrowed.
            Acting Commissioner. Does she support our President Trump? We want a Commishioner for the Seniors and the people.

          • From the SSA.GOV site:
            Q3. Which political party started taxing Social Security annuities?

            A3. The taxation of Social Security began in 1984 following passage of a set of Amendments in 1983, which were signed into law by President Reagan in April 1983. These amendments passed the Congress in 1983 on an overwhelmingly bi-partisan vote.

            The basic rule put in place was that up to 50% of Social Security benefits could be added to taxable income, if the taxpayer’s total income exceeded certain thresholds.

            The taxation of benefits was a proposal which came from the Greenspan Commission appointed by President Reagan and chaired by Alan Greenspan (who went on to later become the Chairman of the Federal Reserve).

            The full text of the Greenspan Commission report is available on the website.

            President’s Reagan’s signing statement for the 1983 Amendments can also be found on our website.

            A detailed explanation of the provisions of the 1983 law is also available on the website.

          • False and incorrect. Whether Republican or Democrat, this Congress IS currently working on eliminating all 3 programs mentioned. As my earlier post says, you can read the actual text of the bills currently being advanced through the House that will end all 3 programs. Not only the text, but every action taken and who sponsors each bill as well as every vote cast and who voted year or nay. This is the official website of the United States Congress.

          • I don’t caress with that it was all in 2006 & 2007 that the republicans that went into ss used the funds

          • I agree. And if they “borrowed” the funds, they should be forced to put the funds back in there.
            The elderly should not be punished financially for being old. We gave many good years of service, paid our taxes, paid into SS and now they want to find ways to use this money for other things. That is unacceptable.

          • Social Security is a pay-as-you-go system. Social Security taxes collected from today’s workers pay the benefits of today’s retirees. Any funds in excess of what is needed to pay today’s benefits are invested in special issue, U.S. Government, interest-bearing securities. This investment – the purchase of U.S. Government securities – is what constitutes the “borrowing” that people are sometimes concerned about. Any funds that have been “borrowed” from the Social Security Trust Funds have always been paid back in full, plus interest. Please check out our Trust Fund Frequently Asked Questions web page for more information.

    • I agree. If you need more funding maybe stop the limit on ss tax withheld and make it on all wages, even the 500,000 earners,

    • The newly elected President Donald J Trump has promised to protect your SSA and Medicare programs. That is way more than Obama ever did. Obama gave us Obamacare, a program that, by design, is now disintegrating as costs go through the roof until the whole house collapses.

      • Great point. Maybe more people are now covered but with insane $6500 deductibles and $15000 max out of pocket. Also many providers are not accepting the low cost plans as well as many carriers have pulled out of the market. We’re stuck, or pay a fine!

      • Why would you EVER believe that narcissistic liar? I truly don’t mean to be disrespectful but do you actually pay attention to what he’s been saying, and worse, DOING?!? Lord help us ALL.

      • In January 2015, the very first bill Congress passed was one that CUT Social Security benefits for disabled persons on SSDI by 20%, effective January 1, 2016. (You will recall that the election in 2014 gave the majority of both houses to the Republicans.) President Obama refused to sign that bill, and negotiated a budget deal with congressional Republicans to continue paying SSDI (NOT SSI) recipients their full benefits through 2016. It’s Obama you have to thank if you’re disabled and living on SSDI that you didn’t get 20% whacked right off the top every month.

      • Trump is a classic sociopathic/narcissist. He lies constantly about almost everything. His only allegiance is to himself and possibly his children. He has bankrupted at least 4 of his businesses and has not paid many contractors for completed work. He has no idea how to run America. He will flush our society in a heartbeat unless we RESIST.

      • I don’t believe any that man and his friends in Washington say out they mouths Trump a big lier don’t truth him about anything he say…

      • I don’t believe any that man and his friends in Washington say out they mouths Trump a big lier I don’t truth him about anything he say…

      • How can you even say that? Have you even read the Republican proposals? Trump has flip-flopped on many other promises. But hey, you know “it’s gonna be great!” Oh, and b/t/w “Obamacare” was originally a republican idea. Look it up.

    • No one is proposing the destruction of SS except Democrat talking heads trying to scare the folks. Remember starving grandma and throwing her off the cliff? The demagoguery continues.

    • current medicare and social security benefits will not change for those of us who have reached retirement age…the laws will change to encourage the younger generations to save their own money for retirement (better return anyway)….health insurance for seniors who are not well WILL have to be subsidized by the govt in some form….insurance for people with renal disease and alzheimers and cancer will most likely be very expensive

  3. I would like to see that the Social Security Administration makes sure that Only Living Citizens of the USA are receiving benefits from their contributions .
    It is time to get the records up to date and accurate.

    • Congratulations and best wishes for your new position. I am sure you will thrive in this new administration that finally understands people and works for the people instead of special interest groups and businesses. Godspeed

    • From the SSA>GOV site:
      Q5. Which political party decided to start giving annuity payments to immigrants?

      A5. Neither immigrants nor anyone else is able to collect Social Security benefits without someone paying Social Security payroll taxes into the system. The conditions under which Social Security benefits are payable, and to whom, can be found in the pamphlets available on the website.

      The question confuses the Supplemental Security Income (SSI) program with Social Security. SSI is a federal welfare program and no contributions, from immigrants or citizens or anyone else, is required for eligibility. Under certain conditions, immigrants can qualify for SSI benefits. The SSI program was an initiative of the Nixon Administration and was signed into law by President Nixon on October 30, 1972.

      An explanation of the basics of Social Security, and the distinction between Social Security and SSI, can be found on the Social Security website.

  4. Good Afternoon Acting Commissioner Nancy Berryhill,

    I wish to congratulate you on your appointment and your introductory e-mail sent to me. I appreciate all of the services and attention which Social Security offers.

    Best Wishes and Continued Success!

  5. It would extremely benificial to all involved if the Medicare and SS offices shared the same “system”. Reason: I have been on Medicare for 2 years now. I use the SS office for inquiries and corrections to Med B premiums. Although all the SS employees are extremely nice, the premiums continue (2 years and counting!) to be incorrect. The Medicare Ofc instructs me to talk to the SS Offices! The SS Offc instruct me to contact Medicare Ofc.??? It’s truly unbelievable that this continues and continues and continues AND I am told that I MUST pay whatever premium is reflected on the Medicare Bill be in correct or incorrect or else I’ll be throw off. So far I’ve paid way more than is correct. I do wish this could be resolved…

    • Hi Jacqueline. Unfortunately and because of security reasons we do not have access to personal records in this blog. Please continue working with your local office. You should be allowed to speak with the manager to see how we can help to expedite resolution of your situation. If you would like to submit a more detailed comment, complaint or suggestion, you can write to us or send us an email message. Thanks!

    • Thanks for your comment Phyllis! We appreciate your thoughts. We are committed to providing the public with the best service possible.

      • Oh really, the way your employees treatment of when I explained she continued to cut me off, even though it was wrong I asked for supervisor no one is listening, the next person said I can’t cancel my payee, vi have the form for cancel payee doctor signed and dated sense last year, I’ve gone to the office in Anaheim CA and now San Diego CA, I was thrown out because I have few different things from your employees and either was listing or allowed me to process my application. Now really appreciate your lack of help. There attitude was deliberate rud.

  6. I agree with Joshua; in the SSA office in my city, I have experienced several times getting abrupt cold answers to my inquiries. When a person of color is talking to the SSA representative, the clerk seems to have all the time in the world, making suggestions on how to get additional benefits detailing programs, and being generally very friendly and courteous. Most of the service reps in the office that I use are also African Americans. I think the service reps profile folks and assume that white people must have enough money and that is why they are not helpful or courteous.
    “Don’t judge a person by the color of his or her skin, but rather the content of his/ her character!”

    • Words used by the late, and great, Martin Luther King Jr, and a statement that is truer than true. The treatment you receive cannot be excused; however, perhaps now you could possibly empathize with the same treatment, and worse, that Black people and others of color have been receiving for years and years.

    • You’ve heard of the program “Undercover Boss”. Maybe you or someone you appoint should visit certain SS offices and pose as someone asking questions to see just how these offices respond. I’ve visited 2 separate offices (1 extremely busy) and both get high marks from me. Some people are just not cut out to work with the public and maybe should work behind the scenes or not work there at all.

  7. Welcome! Hope you can support the President’s initiatives! Itis time to move on.

    I am retired on SS and look forward to continued participation in the program.

      • Congratulations on your appointment . Please look into widow benifits. I was sixty-two when my husband passed. Therefore I could not recieve his full amount. They gave me a choice of living on my $400.00 SS for three years or take a portion of his funds now. Some choice. You should be able to get the full amount when you turn sixty-five. Let them try to live on $1200.00 a month for the rest of their life having multiple chronic conditions. Thank you for your letter and your time.

  8. Please help persons like me whose Dr says I cannot work ever and my previous job of 24 years retired me on disability but SS says I am too young to be disabled. I was treated so badly during my hearing I was devastated for days. I can’t work and cant get any assistance from SS. I’m not understanding.

    • If you put paid work hours in, you should be able to get SSDI. I don’t think there is a specific age where it says you are too young to get SSDI. I got mine at about age 24 or so. I had enough work credits so I could get SSDI.

    • there is no such thing as being to young for ssdi. Did you do it alone or use an attorney qualified in denials of claims? If you don’t have one get one that specializes in SS cases.He doesn’t get paid until you do,and since you have already started your case he can probably get it done alot sooner. When I went for mine I used a lawyer and only took a couple of months for approval. Good luck to you and hang in there.

  9. I would like to see people that were born disabled not fall between the cracks. They should be able to keep their money’s even if they marry.
    They could not help being born with disabilities so why should they be penalized because they were. Don’t they suffer enough .

    Thank you
    Rhonda Holloway

    • They are not being penalized. It’s a known fact a spouse becomes responsible for the disabled. They will take the tax credit and should have known this beforehand. That is why SS has such a great website and call handlers…so people don’t jump into something if they don’t know what they are doing. Sorry.

    • God forbid if you are adopted and the parent is forced to support you. Also, if you get married let’s not require your spouse to support you either. Let’s stick the tax payers with the bill, that’s the answer. Pathetic.

    • If you receive SSI you will lose your benefits if your spouse income is over a certain low amount. SSI is a needs based program. SSDI will not necessarily make you lose your benefits. If two people who receive SSI marry, their single benefit goes down to a couples benefit. Two cannot live on less. Living in “sin” becomes a necessary evil in order to pay your bills. Get a divorce and your SSI payments will continue. A piece of paper does not define true love.

  10. Welcome to the new acting commissioner of social security. I hope you take a bright-eyed look from your new vantage point and see where the current issues are. Looking forward to change. Welcome again!

  11. Please let us know immediately if the Trump administration and Congress try to interfere with Social Security in any way. We want to protect this program that we have paid for during our entire lives. We do not want our funds and objectives to be stolen by the forces of greed and deception.

  12. I hope you use the same standard for Puerto Rico as the rest of USA why we receive less benefit ….$$$$ when we paid the same amount like everybody else… I dont get it…

  13. I have visited a s s office 3 times and my opinion of all the employees were all cool and aloof. Also why all the armed guards?

  14. I’ve been a Disabled Single Mother and fighting for Disability for about 3 years now and have lost everything. I pray you can help this process speed up.

  15. I don’t think our SS should be taxed. And I think we should be able to survive on the amount we get each month. Many of us are widows who also worked most of our lives and still don’t have enough money to to be able to pay our medical bills.

  16. social security is my sole source of monthly income. It would be nice if we could get a realistic cost of living increase without Medicare snatching it all away before we even see it. I got s $3/mo increase this year. Medicare part B premium went up $3. Nice planning. probably the only reason we got an increase at all since medicare can’t increase premium if there’s no SS increase.

      • Me too…medicare should come at no cost,no co pays…no deductibles. You paid into it all your life so you can get the shaft when you need it? That is just greed on the governments part and they have a ton of excuses as to why it has to be that way.

  17. Being 100% disabled I would like to know what all my rights are. Am I getting everything I’m suppose to?
    I’m 70 years old now and my body is breaking down more and more.

      • Full retirement age had been 65 for many years. However, beginning with people born in 1938 or later, that age gradually increases until it reaches 67 for people born after 1959. A person who reached his or her full retirement age will not be eligible for disability benefits.

    • Find an advocate. Some cities have Case Managers who work with seniors. Usually health insurance companies have case managers. If you are in a Part D program then they’ll probably have someone, if you are in traditional part A and B then probably not. Call 211 for your area and ask them if there are senior Advocates in your area. Go to you local senior center and ask if they can recommend once. Call and talk to a HICAP counselor. 211 should be able to get you that number for your area.

  18. Now that I am retied and rely on my SS for my primarily, at times only, source of income. I am thinking back, since I am inherently lazy, that it would have been prudent if I had been required to also contribute to another source of retirement income. I KNOW that is always was an option, BUT I didn’t think I’d live this long and much less needing more $$ to do other things in retirement that I cannot afford to do.

    In other words, continue SS, but require future applicants to subsidize another side fund as well.

    Also it wouldn’t hurt to have the higher income brackets and the rich folks who don’t even need SS to contribute more % of thier income or not draw on it at all if they don’t need too.

    Your thoughts?

    • you might apply to the extra help program to see if you qualify for benefits to help pay for ins and medicine…or move to Puerto Rico .

    • As of now, ss contributions are capped at around $118,000 a year. That is painfully low. It should be up to at least $250,000. Problem mostly solved. But do you really think the current administration would be a proponent of that? NO. People fail to see the logic in this. A healthy and happy citizenry means less crime, more education, etc.

    • Bob Bembenek, Social Security Retirement was not meant to be a person’s sole support in their retirement years. Everyone needs to save their money and plan for a rainy day and their retirement.

  19. I went to the Social Security office in Willimantic ST, on February 23rd and worked with Jay and he did a GREAT job. He was kind, helpful, and knowable.
    This is the kind of person that works for you…thanks again

    • Thank you for your feedback Joanne! We’re pleased we can help. Our employees are committed to providing the public with the best service possible. It’s wonderful to know our efforts are paying off.

  20. I’ve been working since the age of 12- I put myself through college and make a decent ( not 6 figures or anything!) salary, pay taxes through the nose. I am now 62 , tired, awaiting the time I can get barely enough to live on- please don’t take it away. I have no cable, no cell phone, a tiny (paid for) house, no debt -but I will not be able to make the golden years without that income- PLEASE don’t let Trump ruin us!

    • Why don’t you get an Obama phone??
      President Trump will protect your benefits. Not raid the fund like the Democrats have been doing.

      • yeah right he has already said he will cut SS and he is trying to get rid of Medicare…that twit is out there to help no one but himself and his friends

        • Trump is a loose cannon who will say anything for the vote. He has no interest in your welfare. It’s all about him and his billionaire buddies.

          • At least he only earns $1.00/year for his services. (Required.) I’d like to see ALL millionaires currently working for the governmework for FREE! I only am aware of one other: Former California governor Arnold Scwartchenegger (sp?). Why don’t all government workers have to pay into SS, but are allowed to receive it when they retire? Imagine how much more money SS would have if those millions of THOSE Americans paid into it; like the rest of us!

          • Until 1984, employment by the Federal government was covered under the Civil Service Retirement System (CSRS) and not by Social Security. People who began working for the Federal government in 1984 or later are covered by the Federal Employees Retirement System (FERS) instead of CSRS. Work under FERS is covered by Social Security.

          • why do Trump supporters always say fake news when they cannot defend Trump? They know Obama never raided SS, presidents cant, only Congress can
            Dr Eli Edith

  21. I am happy that the powers behind the appointment of Ms. Berryhill
    to this most important position where able to recognize the experience that she possesses as a valuable and much needed asset.for the.Social Security Administration.
    Many congrats and best wishes!.


  22. I asked this question days ago with no response from SS. Why did my wife get her very small cost of living raise but I still did not get it on my check this year. Yes its a joke that after couple years its about four dollars but I’m not getting it. PHIL

    • Hi Phil. For some beneficiaries, their Social Security increase may be partially or completely offset by increases in Medicare premiums. For security reasons, we do not have access to personal information via this blog. We suggest contacting our toll free telephone number at 1-800-772-1213 and speaking to one of our representatives for specific questions. Representatives are available Monday through Friday between 7 a.m. and 7 p.m. Thanks!

  23. Please stop bashing President Trump. He promised not to make any changes to Social Security. However, there are others in Congress who have other ideas. Let’s keep the story straight in a time of tremendous misinformation.

    • Really? This is a real concern. This is not based on misinformation. He has proven that he is not a man of his word. The Republicans led by President Trump want changes in the ACA, Medicaid, Medicare and Social Security. We have to let our concerns be known. We have to educate our communities on the ACA and how certain components have to be maintained if we are to protect our seniors. Many seniors are only fighting for their $1200 Social Security check to not be taxed. There are many other issues out there that will hurt them far worse. These seniors need to be educated and we need more advocates for these people.

      • Please see my earlier comment on what happened to cause our SS income to be taxed. The only changes you may see on SS is a ferreting out of the SSDI and Medicaid cheats who get some of the money you might be receiving otherwise.

          • That is not so, the ACA does not effect them so why would they bitch about it? The average Joe who can’t pay the co pays and deductables,they ate the one’s complaining. Of course the truth does not fit the liberal narrative, pitting one class against the other.

      • The ACA is a piece of crap. We need advocates for seniors all right, but they need to know what they are talking about, not just spouting liberal drivel.

  24. If you have nothing you get some aid. If your sole income is ss you get no cost of living increase to keep up with cost of living increases. It is hard to have to decide between food and paying your mortgage. Government big wigs get automatic pay increases weather they do a good job or not. Take care of the senior citizens, we have been taking care of ourselves without help long enough.

  25. Social securtity adm refuse process i asked appeal they force me work i cant high risk injury bones damage i ask appeal please asap proof face judge thank you..

  26. Yes, only make Social Security better by having the Congress replace with,interest, all the money they so gleefully took from our Social Security. Do the Republicans not remember or even know that we paid into this plan for an annuity? You are only giving our investment back with interest, which is taxed. Taxes I do not mind, but the constant pressure Congress puts on me and my fellow Americans to foot the bill while living on lower fixed monthly income, and also trying to take that away to give to the upper echelon of people. I am tired of seeing the happy smirk on Ryan’s face now that he can take everything away from older and handicapped individuals, even Veterans.
    Thank You

    • Unfortunately, you are somewhat misinformed about Ryan, from my perspective. Tax and spend has been a democrat mainstay for many years. It might be why we have a $20 Trillion debt after only 8 years…ya think?

    • Right, and let’s not give them any time to process their workloads. We’ll just interview people and add their requests to the inbox never getting to anything. That’s the answer alright.

    • Thank you for your comment Tom. Our offices are open to the public on Mondays, Tuesdays, Thursdays and Fridays until 4:00 p.m. Every Wednesday at noon, offices are closed to the public so that employees have time to complete current work and reduce backlogs. Generally, when calling our toll free number at 1-800-772-1213, you will have a shorter wait time if you call later during the day or later during the week. Our representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Remember that many services are conveniently available anytime at our website. Individuals can create a personal my Social Security account to get general information about our programs or manage their Social Security benefits. Also, we respond to questions and provide general information on our Retirement, Survivors, Disability, Medicare and SSI programs through our Blog and Facebook page. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media. We hope this helps!

    • Hi Christopher. Individuals receiving disability benefits may also be eligible to receive social services from the state in which they live. These services include Medicaid, free meals, housekeeping help, transportation or help with other problems. You can get information about services in your area from your state or local social services office. Or you can visit the U. S. Department of Health and Human Services web page for more information. We hope this information helps!

  27. Also get ss changed back to a trust fund so no one can touch it.the government got it put into a general fund so they could have access to it.This was wrong. If a lawyer touched a trust fund they would end up in jail.

  28. Like many of the others who have commented, good luck with your new assignment and I’m happy that you have so many years of experience with the Social Security System. I’d also like to comment on the fact that our Social Security benefits are considered taxable income. It’s hard to believe that it’s taxable when so many of us are just barely squeaking by as it is! All our bills, insurance, rent, utilities, medical co-pays and deductibles, etc. keep going up, but our income is stagnant! It’s very stressful trying to make ends meet, but, I’m well aware that so many have it so much worse than we do. I’m hopeful that we will be getting a decent cost-of-living raise?

  29. I am VERY pleased to see that the acting commissioner is someone who has actually worked for SSA instead of an uninformed political appointee!

  30. Picture I.D. cards would take away any doubt of who is receiving benefits. Death certificates could be sent by the issuing party that should cut down on the crimes associated with folks getting wrongful benefits. Please protect all medicare, medicaid, and social security benefits for those who have earned it!!

    • Democrats are against any type of photo I D They are afraid that a photo I D would eliminate all the voter fraud that helps Democrats get elected.

    • Liberals are against any type of photo I D They are afraid that a photo I D would eliminate all the voter fraud that helps Them get elected.

    • Any type of photo I D They are afraid that a photo I D would eliminate all the voter fraud that helps Them get votes. The new Administration wants to end this criminal fraud.

      • How uninformed. Such political rhetoric. Any type of “federal” ID would have NOTHING to do with voter IDs as that’s a STATE issue. Voter identification laws are determined state by state.

  31. Congratulations Nancy!

    I know you have a lot of experience with SS, but I hope you will take this new position as an opportunity to shake things up from bad past practices:

    Social Security taxes should never have been approved under the Clinton administration. Time to repeal that!

    Make sure future increase are tied to real needs of seniors and projected COL adjustments in the year they are implemented. This last increase was shameful.

    Finally cut out waste in your Department and clean up the deadbeats in the system who should not be getting these cherished repayments of what we have already put in our long careers,

    I stand ready to help, so Nancy, call on me!

  32. Nancy Berryhill, Acting Commissioner for Social Security

    My Hearty Congratulations !!!!

    Hopping for better & efficient services !!!!

  33. Some of the comments above are more disturbing and mean spirited than the Trump agenda. On one of the many above: to suggest ACA/Obamacare is disintegrating would be OK if we had a Medicare for all system–there are no alternatives being proposed. What is your position on Medicare for all and sustaining the Medicare we have??

  34. I hope the Whitehouse did not place you in the position to privatize or desolve SS.

    Also in these times we need to allow seniors to work and collect their social security – before they reach 67.

    Good luck.

  35. The COLA formula for Social Security should be changed from CPI-W to CPI-E in order for seniors to get a more accurate formula on what seniors spend their money on and CPI-E would give a slightly higher COLA amount every year.

  36. when I think of the salaries that people who are in the senate and the congress receive and the high courts and then the cost of living that they give to social security recipients it makes me sad to wonder what has become of the heart of our leaders when they enjoy so much because of the people who have put them in office. Very sad indeed..

  37. i want to see an article listing each state and how many people are assigned to disability claims per state.

    also, how many admin law judges, ALJ, are assigned PER state breakdown so we could understand better why it takes 2.5 yrs. before we see ALJ.

    also, want to see 14.08 of LYME DISEASE be expanded since it is mentioned with those 2 words only and NO MORE!

    it should be vector-borne diseases as there are 25+ with all the different co-infections there are.

    itemize them as you have your other APPROVED list of adult/KID impairments please 😉

    thank you nancy; good luck being the leader of 64,000 employees and good luck with our new president!!

    iowa recipient

  38. Welcome to your acting position. We look forward to you and Mr. Trump making good on the promises made when we were conscripted into this retirement investment. We are not entitled we are lifelong investors and are counting on y’all keeping the faith.

    • Fact: Your beloved Trump will cut the budget and allow only one new employee for every 3 that leave. I am certain that will improve service using magical thinking. He is reputedly also thinking about privatization of social security. So instead of 0.7% of funds going to a federal agency you can insure the CEO and investors are living high on the hog with your hard earned contributions while 2008 happens all over again with regulations repealed. Nice new jets and a golden parachute paid for by you! You have probably been voting against your economic interests for years while politicians make you afraid of terrorists being everywhere and having your guns taken away. When you let yourself stop being manipulated by phony facts and issues we will finally “make America great again”. And it won’t just be an empty slogan while Trump fills the swamp back up with Wall Street executives and oilmen.

      • You are projecting what the Democrat VP initiated in 1996 with his hiring freeze but of course you attribute everything to Trump. I’d rather have a swamp full of successful people than the Liberal swine currently there.

  39. Congratulations, Nancy! You were a Regional Commissioner when I served on the SSAB.
    SSA and the general public are lucky to have you in this position.

  40. Welcome to your new job as Acing Coordiator. I know everyone is giving you advice. Here is mine from a prof of marketing with a PhD and host of medical issues. If one is going to tax SS, it should be for people who make over 100,000 in income not including IRAs or 401Ks or annnuities.
    Also, please protect Obamacare, Medicaid and Medicare from repeal, block grants, and vouchers, respectively. Obamacare is the reason I can afford my many prescription drugs that keep me functioning as a prof with a PhD despite horrible constant pain. I have fibromaylagia and artritis and neurological conditions and I use a medicare HMO for my specalists and medications. Please protect Obamacare
    Do not listen to Donald Trump or Ryan as they have no heart or care for sick and disabled people.

  41. I hope that you will work hard to protect SSI, both for adults and children as well as the other benefits. The most hard hit individuals are those who haven’t been able to work enough to be insured and/or those who have worked hard, had minimal wages, and are struggling. I am 70, receive SSA retirement and still work. But, I’m ok. Most concerned about others who continue to struggle so much.

  42. Why are the Syrian refugees given upwards of $2,000 cash of my taxpayer dollars for free (along with free housing, free medical, etc.) when they enter our country, yet I who was born and raised here, have lived and worked here all my life (I am 75 years old), receive nothing. The new owner of the apt bldg I’ve lived in for more than 15 years raised my rent by $650/mo from one month to the next, yet I cannot get help anywhere to meet this new rent figure and am facing the prospect of becoming homeless in about two months. And, THERE HAS ALSO BEEN NO SOCIAL SECURITY RAISE FOR THREE YEARS now!!! WHY NOT?? I paid into Social Security for over 50 years, yet I am not receiving SS benefits that reflect what I paid into the system for years and years. I am VERY unhappy about all of this!!! ; (

  43. Hello and congratulations on you new position. Our SS. is not an entitlement, like our government things it is, many of us have been paying into SS for 30, 40, or 50 years or so. It was implemented by President Roosevelt in 1935. The money in the trust fund was put in there by hard working Americans for many years to be used as a retirement pension plan. The government should not be able to take a penny of that money, for other reasons, other than to pay SS retired benefits to seniors who have paid into the system, for disability benefits, and for our veterans.

    The COLA formula for Social Security should be changed from CPI-W to CPI-E in order for seniors to get a more accurate formula on what seniors spend their money on and CPI-E would give a slightly higher COLA amount every year. The minimum COLA raise should be at least 3% per year or more. I would like to see our elected Senators and Congressmen live on $800.00 or $1000,00 dollars a month like a lot of retired seniors do. They cry now that they have a hard time living on $174.000 a year plus all the perks and benefits they have, give me a break, I don’t know how they can sleep at night. Protect (our) money and use it correctly, and don’t touch it for other reason’s than what it was intended for, retired pensions for people who paid into it for the golden years. In the last eight years, the COLA raise has been an average of 1.1% over eight years, but yet the government keeps raising Medicare Part B premiums, and the deductible every year. The COLA raises don’t even cover the Part B premium increases and the deductible increases. I agree with President Trump, make America number one, take care of our own first. I agree with what our President is doing. God Bless America the Greatest Country on Earth.

  44. The SSC shouldn’t, be taxed it’s sad. And it should be hands off for loans for anything except for what it is intended for benefits for those who have paid into it legally. The government borrowing from it should not be allowed. If we Citizens take funds out of our 401k or IRA’s we as citizens pay a huge penalty. Where in fact the only way to get money for a U.S.A. Citizen’s IRA or 401k should only be for a hardship and no penalty. And There should only be one kind of IRA a traditional IRA and not be taxed when you meet the proper requirements. Roth IRA’s shouldn’t be a option.

  45. I would congratulate you on your appointment and ask one small thing. I have two disabled children seeking SSI and one was approved and one declined. In order to see the SSA doctor’s report which I filled out the form asking for a copy sent to me and one to our pediatrician, I had to pay $43 and wait 4-6 weeks…that’s a little long considering all these documents were scanned into your system. Can someone please list the minor children on the MySocialSecurity website as a part of the requesting parent or guardian’s social security number and web page? This would simplify this process greatly, because as you know, if you are under age 18, you cannot have a login on your website. This causes many unnecessary trips to SSA offices and many hours waiting that could be spent on many more important things to further the care of the kids. I would greatly appreciate it if something simple like this association to the parent/guardian’s SSN could be accomplished in your database. It makes so much sense. Thank you!

  46. Maybe ths time around when I try to obtain SSDI I will actually get it not a runaround or a judge that does not do his job and says no every time no matter what the medical records say. Since I have attempted to file, I basically have been told so sad to bad not enough work credits yet I was born in the USA and have worked my whole life i would say out of 52 years 30 + working.

  47. Thank you for sharing your post. It is very informative. SSA provides important services. I see their importance every day in the lives of many Americans. I appreciate services provided and trainings offered by your staff in different settings. All the best. Andrew .

    • Thanks for your comment Andrew! Your thoughts are important to us and we’re pleased when feedback is positive. We try hard to provide the best possible service to our customers and your satisfaction is our reward.

  48. It is about time That A woman take the rings because all the men who held that job only work for they self .. Thank God and God bless you

  49. I worked for SSA for 39 years. It makes me sad to see all of the misinformation in these comments. For the entire time I worked for SSA, the Democrats protected SSA and Medicare while the Republicans looked for ways to cut benefits. People who refuse to see that are fooling themselves. Taxation of benefits started in the 1980s under Reagan. SSA has been restricted on hiring for many years, and Trump’s total hiring ban can only makes things worse. Ms Berryhill became the acting Commissioner by default – she was not appointed. She is highly respected by employees. Hopefully, Trump will not replace her with someone who has no regard for the importance of SSA.

  50. Congratulations Ms. Berryhill on your appointment to the Social Security Administration as acting Commissioner.
    I trust you will be worthy of being a public servant and working with the lawful bloodline Americans, Article 2 [5], who are so deserving of their Social Security Checks.

    You are under no obligation to participate in the Income Tax Fraud by the IMF/IRS as they are unregistered foreign agents. The IRS ruled unconstitutional for these union States in 1935 U.S. v. Constantine 296, U.S. 287. Any jurisdiction of the IRS only applies to the Federal Zone = Washington, DC, New York City NY, and the holding territories belonging to the United States thereof. This is why the tax code is called the INTERNAL REVENUE CODE = it has no jurisdiction outside the Federal Zone.
    I would suggest you read this case on taxes: U.S. V. LLOYDE R. LONG, FEDERAL DISTRICT COURT TN., CASE NUMBER: CR-1-93-91. The federal jury found Mr. Long not guilty on all counts – why – the Income Tax Amendment, 16th, to the Constitution was never lawfully ratified.
    This administration cannot nor can the IMF/IRS tax wages of the bloodline American Worker. The lawful definition of “income” as ruled by the USSC 1913 Stratton Indep. v. Howbert 231 U.S. 399 …the gain arrived from Capital, from labor or from both combined, provided it includes the profit gained from the sale of a capital asset. Also see U.S. v. Lopez 247 U.S. 165 (1918). This would be the result of Business/Corporate
    Form 1040 has no standing in law a ruling of the U.S. District Court Grand Rapids Michigan in 2005. All 1040 debt is counterfeited debt. This form is also a violation of Title 42 @ 48(a)(8). which carries a 5 year prison term and fines upon conviction. I would suggest you look closely at all IRS Forms and prosecute accordingly calling for a Grand Jury Investigation(s).

  51. Where does she stand on Social Security Cuts? Is she a Pawn in Paul Ryan’s Plan or Will she Stand up for the People who have Social Security Disability as their Only Source of Income?

  52. Congratulations hope do well with your new job. I doubt you can change the tax laws, but I would love a simplified sign in option for SSA. As it is now it is way too cumbersome and have to change passwords too often to make it worth using.

  53. Congratulations and welcome in your new position. I just want to add that the people who work at the area where I live is very nice, very helpful, and very polite. I have been in three opportunities with three different persons, and they are wonderful


    • Janis, when you have other income that exceeds $20 a month, your monthly SSI benefits are reduced. If you do not pay your share of living expenses if you live in someone elses home and have proof. Or you are not paying your rent, utilities and food, your SSI is reduced by one third.

      The money for food is because a monthly allotment of food stamps is not all of your food for a month. You are suppose to spend a percentage of your income on food.

      The One-Third Reduction Provision-

  55. We should ALL be on the same page! Write your Senator (and everyone else who will listen.) Rewrite the IRS/SSA law. Presently, once you reach The social security wage base limit of $127,200, you no longer pay Social Security of 6.2%. As previous payroll and HR management (CPP/SPHR), this means (for many), after a few checks in January, they no longer pay into the SSA system. This needs to be amended so every worker pays the same percentage. Actually, a person (example) making $340,000 annually would not object. They will not miss it. This is one very simple ‘rewrite’ of the law that will make Democrats, Republicans and any intelligent person very proud. Good luck. PS – the SSA in my town does a remarkable job.

  56. I worked for a bank for 36 years. and been working since I was 16. I got hurt at work a few years ago, at work Then 2 years after that I had spine operation. Can not work at all. Went to apply for ssd. got it now they tell me I was not entitle to my ck. because I was over payee by my job. So now ssd says I owe them so they are taking my whole check for 6 mo. and I won’t get a whole ss. check until the year 2020. Why did I even work. should have been on welfare would have got everything free. And would not have to pay anything back. Anyway I payee into worker comp. Why would I have to pay ss. back. they didn’t give me anything.

  57. Too bad I had to report the SSA for FRAUD since you are NOT reimbursing my Medicare premiums since September in the current amount of $636 and are continuing to withhold Medicare premiums from my check while at the same time accepting reimbursement for said premiums from the state of Oklahoma!!!

    • Hello, Kelli. We apologize for any inconvenience. For security reasons, we do not have access to personal records via this blog. Please continue working with your local office and know you can request to speak with the local office manager to see how we can help to expedite resolution of your situation. If you are unable to visit your local servicing office, you may call our toll free number at 1-800-772-1213, representatives are available Monday through Friday between 7:00 a.m. and 7:00 p.m. Generally, you will have a shorter wait time if you call later in the week. We hope this matter gets resolved quickly. Thanks.

  58. Thank you for taking such an important job. I hope you will make it a top priority to root out the many $BILLIONS$ in fraud, waste, corruption and abuse every year at SS.

  59. I would like to see the it all updated and better I have bilateral carpal tunnel server and spondystonosos in my lower spine server and ben out of work sence 2012’and still didnt get aproved for help I need

  60. I’ve been Disabled for 3 years, fighting for Disability. I even have a Disability Attorney, but it doesn’t seem to help. I’ve lost everything and it’s so degrading to have family and friends supporting me and my children. I hear of so many people get approved quickly, but people like me, that have tons of health problems and can’t barely even walk some days, and have to fight for it! It’s not right at all. If i die waiting and to get medicare to see the right doctors, that would be horrifying. Someone please help! Anyone!

    • Also, it’s been over a year since my Appeal was filed and neither me or my Disability Attorney have heard anything at all.

    • Hi, Vanessa. We care about our customers and are working as fast as we can. If you’re referring to the length of time it takes to get a hearing, the wait-period may vary depending on our case volume and availability of the judges. Although the Administrative Law Judge attempts to schedule all hearings promptly, there may be some delay if there are many requests ahead of yours or because of travel schedules. If you wish to submit feedback, visit our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email a Question to our Support Team” form, where you can complete and submit a compliment, complaint, or suggestion. Hope this helps.

  61. It is great to see that a person who is put in a position to oversee the Social Security Administration has come from the trenches. Appointing a person with a college degree and no real life experience has no compassion or understanding of what goes on at a Social Security Office that the general public patronizes. Hopefully you can attempt to make changes, with the bureaucracy, to make it easier for people that are not computer literate.

  62. The Social Security Administration Would Frighten Franz Kafka
    and Amuse “Ernestine.”

    It might seem a stretch to conflate the Social Security Administration with the writer Franz Kafka, the author of TheTrial and the Castle , and the comedienne Lily Tomlin’s portrayal of “Ernestine”, a phone company “spokes person,” but walk with me down absurdity lane.

    In his two works, Kafka focuses on the absurdity of the world exacerbated by anonymous, domineering, insensitive bureaucracies pursuing governmental policies that are at best illogical and at worse, patently unfair, unforgiving, and often deadly. Lilly Tomlin’s “Ernestine”, frequently opined disdainfully about customer complaints by saying, “ we don’t care, we’re the phone company.” These two themes, faceless bureaucracies inefficiently and unfairly doing a government’s business, reinforced by a monopolistic attitude of not caring about citizen redress, applies to the Social Security (SS ) Administration. As a Kafkaesque governmental entity its leadership doesn’t care about legitimate complaints , because , to channel “Ernestine”- “we don’t care, we’re the Social Security Administration”.

    A recent article in the Baltimore Sun highlighted the absence of a permanent Social Security Administrator, and that there is a 20 month backlog in reviewing disability claims. For me, this backlog has nothing to do with a lack of leadership or personnel, but is a deliberate ploy to stone wall legitimate claims so as to make the claimant go away because of sheer despondency at getting a resolution to the appeal.

    I am a retired Baltimore Police Sergeant and when working I did not contribute to the SS system. But after retiring I earned enough quarters to qualify for SS benefits and consequently Medicare. I applied , on- line, for benefits on January 3rd 2010, and answered yes to the questions regarding pension benefits. In an anonymous letter dated March 15, 2016, SS stated that I allegedly owed $27,577.00 in over payments based on the Windfall Elimination Provision because of my pension, and I had 30 days to repay. I say allegedly when I refer to any of the figures quoted by SS because I have no idea of their accuracy. Included with the letter was a repayment envelope and I didn’t have to use a stamp-how considerate. Now this SS saga became Kafkaesque, instead of just consummate incompetency.

    SS has a multitiered appeal protocol. I filed on March 29, 2016 and stated SS was at fault for the alleged overpayment. Naively, I thought requesting an informal meeting, per a SS’s appeal protocol, would resolve the issue. Approximately eight months later, in a letter dated November 15, 2016, SS admitted fault in processing my application without taking into account my pension. However, I would be getting a letter explaining my “new overpayment”- a decision that I could again appeal. These SS letters are sent regular snail mail with SS assuming you get them without proof of delivery. Nice gambit, particularly when you are given a 30/60 day window to appeal.

    A letter dated January 24, 2017 claimed I allegedly owed $23,841.00. No mention of my informal meeting request or that the alleged overpayment added to my gross income for tax purposes. SS used $3,736.00 of my benefits to recover part of the alleged overpayment, and if I didn’t remit the $23k plus in 30 days, my entire SS benefit would be used to recover the money.But, I could appeal for a hearing before an Administrative Law Judge (ALD) to contest.

    This depressing Kafkaesque joke became more surreal. On February 2nd, I submitted an appeal for an ALD hearing with supportive documentation to my assigned SS office. On Saturday , February 4th, I received a letter from SS ,dated February 3, 2017, and with this letter the hammer fell . My benefit was terminated effective the March 2017 payment, including my Medicare premium, until November 2020. Consequently,I will have to pay out of pocket for my Medicare health coverage and I recently received the first premium bill with billing date if 1/27/2017. Meaning, that SS /Medicare processed a premium bill 3 days after the date of the last SS letter I received stating I could appeal. So much for this scam of an appeal system. The insane thing is that there are two more appeal steps I am entitled to, but I know what they are worth. Your appeal is denied even before your appeal steps are exhausted, and you are punished accordingly based on an anonymous whim. – Kafka smiles in his grave.

    Compared to what many Americans experience at the anonymous “hands” of the Social Security Administration, my SS absurdity pales, but it exemplifies what the Administration thinks of the American public, “we don’t care, we are the Social Security Administration.”



  65. I submitted a FOIA request to SSA over two months ago. No response whatsoever to the request or to two followup phone calls (I left messages on the recorder each time).

    Obviously, SSA is still out of control.

    • Thank you for your feedback Louis. Please understand that some requests may take longer than expected, depending on the difficulty of finding the record and how much other work we have.
      To learn more about how we process your requests, please visit our Freedom of Information Act (FOIA) web page.

  66. Congratulations! It’s great to have the work ethic of Region V projected into the Beltway. Please continue to support the Disability Program policy and research work. It is much needed. Best wishes working with the Congressional delegation. They are a tough bunch. Continue to work to keep SSA strong for future generations. Though I’m retired from SSA, I still believe in the mission and support it in every way I can! Best wishes to you and your talented staff.

  67. Your field office tells me there is an “issue” with my social security account, but are unable to tell me what it is. It has been over three months since I submitted a 521 to withdraw benefits, with no action taken in that regard. I have gone over three weeks without the courtesy of a call-back from your regional office. I called them again and all they do is repeat there is an “issue,” with no details. I need to know what is going on with my money and my account as soon as possible.

    • We apologize for the delay and inconveniences you are experiencing, Phyllis. Unfortunately, but for your security, we do not have access to personal records in this blog. Please continue working with your local office. You should be allowed to speak with the manager to see how we can help to expedite resolution of your situation. If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213 (TTY 1-800-325-0778). Representatives are available Monday through Friday between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the day or later in the week.

  68. Commissioner Berryhill,
    Is there any way anything could be done to process post award payments to claimant’s and their attorneys? In our area, it is sometimes taking 2-3 months during which time I have clients, already in dire straights, that are truly suffering.
    Thank you.

  69. I would like to see the Social Security Administration be a place where no one experiences discrmination for residing overseas and not being able to view personal info on-line like stateside peers. SS beneficiaries payments are delivered to foreign countries/banks therefore restricting on line access appears to be contradictory and discrimiatory.

  70. I’m on SSI. I live in public housing and receive $22 a month in food stamps.I was paying child support, deducted from my small amount of alimony in the divorce and when my child support ended, I got the balance of alimony each month. I informed Social Security 2 months ahead of time that this would occur. I faxed documents, called repeatedly and got nowhere. I finally sent a certified letter and still got nowhere. So now, they say I’m overpaid, despite my efforts to not even let all this begin. Finally, I got someone on the phone to listen to me and my SSI is back to the beginning payments again but the over payment is still there. I requested a waiver and I have documents to send but I don’t know if I will be heard. Public housing won’t lower my rent and I won’t be able to make it. I live in a small country town with no public transportation for 100 miles and have no way to get to the nearest office since my truck isn’t in good shape and I can’t afford to get it fixed. I couldn’t keep the over payment amount in the bank due to having to buy food since I had lost my food stamps at the time, so I bought food and paid medical bills. Any suggestions?

    • We apologize for the inconveniences Linda. We wish we could be more help, but for security reasons we do not have access to personal records in this blog. Please continue working with your local office, as they will be able to assist you better in resolving your overpayment issue. If you are unable to visit the local office, please call our toll free number at 1-800-772-1213, representatives are available Monday through Friday between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week or later during the day. For more information and to learn about appeal and waiver rights, read our publication on “Overpayments“. Thanks.

  71. Hi Nan, But I am going to give you the respect your deserve as being commissioner. You know we been knowing each other since payment days. Speaking about PC 4 in Chicago.

    Good work an I have am so proud of you, always have. you go girl.

  72. We have a client who now has a wage garnishment due to over payment of disability. Our client already made arrangements to repay the money, and money is being taken out of her bank account by Social Security. The problem is that the garnishment directs us to call the Southeastern Program Service Center in Birmingham, AL at 1200 Rev. Abraham Woods Blvd, but when we call, no one answers. We were on hold for 3 1/2 hours during the first call with no one answering the phone. The office closed. We were on hold for 2 hrs 14 minutes on a second call, and again the office closed at 4:30 PM so we hung up. We can provide you with pictures of the phone verifying the calls and the hold time. Can you please help us? They took over $300 dollars from my client and she can’t afford it and can’t deal with the stress. She has lupus. We have called other SSA offices, and they can not help. Can you please help?

  73. Here’s one for the Acting Commissioner:
    How is it that as a veteran having been declared unemployable then rated at 100% by the VA and receiving Disability Compensation along with getting additional compensation for what is referred to as meeting “special housebound criteria” can be told by the SSA I’m NOT disabled?
    Administrative Law Judge falsified information in her ruling, I provided evidence proving it but my appeal was denied anyway. Federal Civil Court was the next step but $400.00 for the filing fee was impossible to acquire and the court would not waive it. I’ve attempted to contact the SSA Office of Inspector General a total of 5 times. By mail on 25 May 2016, 11 July 2016 and 18 September 2016. 2 phone calls rang off the hook… 30 minutes for the first one and 60 minutes on my second attempt. The website for the SSA OIG is about useless unless someone wants to report fraud. Whatever happened to waste and abuse? At least the VA’s OIG had the courtesy to tell me looking into shenanigans at the Cleveland regional office wasn’t in their jurisdiction when I contacted them back in 2010.

  74. I soon will be 67 years old and have never been homeless. Due to a serious error on SS part I am facing being homeless. I have written to every official I can, I even have an attorney involved. The clock is ticking for me because of SSA. I am about to receive my husbands benefits and I am getting my own. They have gotten my benefits so messed up. I am a nerves wreck worrying about being evicted before the issue is handled. I can’t get any quick answers.

    • For security reasons, we do not have access to personal records via this blog and cannot help you directly. Please continue working with your local office and know you can request to speak with the local office manager to see how we can help to expedite resolution of your situation. If you are unable to visit your local servicing office, you may call our toll free number at 1-800-772-1213. Representatives are available Monday through Friday between 7 a.m. and 7 p.m.

  75. Fair? No? My wife and I worked and paid into s/s for almost 40 years each. When my wife passed at noon on Feb. 28th, 2017, because she passed in February, I the surviving spouse, receives nothing for February even though my wife lived for 98% of the month. This when medical bills start rolling in. Also, with govt paying for free phones, illegals, welfare, food stamps etc, when passing spouse benefits are the lesser of both, surviving spouse loses all of his passing spouse’s income, even when most paid for household expenses. Already gave up tons, with Obama providing 80% less COLA than prior administrations. Now losing another 25%, I guess it is poverty.

  76. With 960 Billion dollars being given to 66 Million people I do believe we all should be Millionaires.Wish Everyone Well.

  77. I wish to email the Commissioner directly with my urgent crisis. Can someone give me her email address? Thank you.

    • Hi William. Please direct all correspondence to our Support Team for distribution. To submit your comment, complaint or suggestion, you can write to us or send us an email message. Thanks.

  78. I’ve been emailing the Support Team since April 8th and I still can’t get an email address to send my lengthy detailed email message with attachments to the Commissioner or someone with authority to read and act upon. I live in the Philippines and can’t call or write via post office. Email is the only way I can get my message across. This is URGENT and an EMERGENCY! The Embassy here in the Phil. is only for applications and non emergency situations. Please help me to get my message across to someone with authority that I can email.
    Thank you….

  79. My son is disabled from brain cancer and then a stroke. His right side is paralyzed. He has had a feeding tube for over six months now. He does not speak, he does not walk. He is in constant pain. I am a single mother and I need help taking care of him when I am at work. I need medication for his seizure. I need help, please. Social Security has had his application since last year. I reapplied when I did not hear back. It has been months now. Timing is an issue. I am a single mom with limited income. I am asking for help, please.

    • Hi Marie, if you are unable to check the status of your son’s application online, please contact us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m.; or Contact your local Social Security office. Your son may be eligible to receive benefits from social services in your residing state, while waiting for a medical determination. These services include Medicaid, free meals, housekeeping help, transportation or help with other problems. You can get information about services in your area from your state or local social services office. Or you can visit the U. S. Department of Health and Human Services (HHS) web page for more information. We hope this information helps.

  80. Oh and I have been contacting the local social security office in Miami. The response is always the same, it’s being processed. In the mean time, I am relying on friends to stay with him while I am at work. Leaving him alone would be considered a crime and not going to work would lead to homelessness. Yet, social security does not care one way or the other. I need someone to please look into his application and find out what is going on. His medical records clearly show that he is disabled and needs help.

  81. It is extremely disheartening when a 24-year 5-month 2-week Army medically retired disabled combat veteran with a laundry list of injuries and issues has to fight tooth and nail to acquire Social Security Disability Benefits!

    • It is very sad when a Vetran has to fight for benefits as I am having to fight for mine and Im also a Vetran what is wrong with people today.

      • First of all Nick, we THANK YOU for your service to our country. We apologize and regret to hear that you did not receive the level of customer service you expected. Keep in mind that you can request to speak with the office manager to see how we can help resolve any issues in your situation. To submit your comment or complaint, you can write to us or send us an email message. Thanks.

  82. Having the Combat Veteran have to hire a lawyer to fight his or her Social Security Disability case is even that much more disheartening!

  83. Ray Fernandez: …Ok, Ray, I was left with my only contact option. I mailed a letter
    to the Office of Earnings & International Operations on May 3rd here in the Philippines, Express Mail Service. Postmaster said 2 to 3 weeks. I have a tracking number to check on its progress but I certainly hope they do get it alright and some action can be done to my urgent crisis. Then, I’m hoping they will rush mail back to me so I will know they got it. Still wish they could email me though. If you have anyway to know if they received my mail, could you please let me know. Thank you Ray.


    • Hi again William. Unfortunately, but for security reasons, we do not have access to personal records in this blog, and cannot provide direct follow up to personal inquiries. We have referred your comment to the Office of International Operations. You can also try to contact them directly by phone. If you are receiving or are already entitled to Social Security benefits, you will need to look at the last two digits of your Social Security claim number in order to determine which telephone number to use. You will need to pay for the call because we do not currently have a toll-free service for calls from outside the U.S. If you call, please do so during normal business hours for the Eastern U.S. Thanks.

  84. I received notice earlier today that there were going to be security changes in June. The message indicated that I should log in before then in order to ‘not forget’ my password.
    I did log in…updated my password, checked the disclosure box…and then waited!!!!!!!!!
    If did finally get me in.
    Then I began to think…that there is probably a very good reason for the delay. If the original message was sent simultaneously to all SS recipients, and even a small fraction all logged on in response, then it is not surprising that the system choked.
    SUGGESTION: Roll announcements like this out over several weeks by alphabet, or by random generation. This would distribute the server load over a longer time interval, and reduce the choke effect.

  85. Dealing with the field office an the people who work there in my area has been the worst experience of my life, the people I have had to talk to have treated me and talked to me as though I am stupid and uneducated, never in my life have I been so disrespected. I am 59 a Vet worked most my life and served my Country and it means nothing. (Not asking for a hand out, just what I worked for.

Leave a Reply - (comment policy)

Your email address will not be published. Required fields are marked *